At ArabicFumes.com, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we are here to help. Please read our return and refund policy carefully.
Returns
- Eligibility for Returns:
You may return items within 14 days of receiving your order. To be eligible for a return, the product must be:
– Unused, unopened, and in the same condition as received.
– In its original packaging, with all seals intact.
- Non-Returnable Items:
Due to the nature of our products, the following items cannot be returned:
– Opened or used perfumes and attars.
– Items purchased during sales or special promotions.
- Return Process:
To initiate a return, please contact our customer service at [support@arabicfumes.com] with your order details and reason for the return. Our team will guide you through the process. Please note that the customer is responsible for the return shipping costs.
Refunds
- Eligibility for Refunds:
Once we receive and inspect your returned item, we will notify you via email. If your return is approved, we will process your refund within **7-10 business days**. Refunds will be applied to your original method of payment.
- Partial Refunds:
In some cases, partial refunds may be granted (e.g., if the product is not in its original condition or is damaged for reasons not due to our error).
- Shipping Costs:
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [support@arabicfumes.com]. We will replace the item or issue a full refund at no additional cost to you.
Exchanges
We currently do not offer exchanges. If you are unsatisfied with your product, we recommend returning it for a refund and placing a new order.
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If you have any questions or concerns regarding our return and refund policy, please feel free to contact us at [support@arabicfumes.com].